Shipping policies

At Noéma, we’re committed to getting your order to you as quickly and smoothly as possible. Here’s everything you need to know about our shipping process:

Processing Time

We aim to process and dispatch your order within 24-48 hours of receiving it. During busy periods, such as sales or holidays, this may extend slightly, but we’ll do our best to keep things moving swiftly.

Estimated Delivery Times

Once shipped, you can typically expect your order to arrive within 5-12 business days. While we strive to meet these timelines, please keep in mind that factors like holidays, weekends, or unforeseen delays may affect delivery times.

Tracking Your Order

As soon as your order is on its way, we’ll send you an email with a tracking number. Please allow up to 48 hours for the tracking details to update. 

Shipping Costs

We’re thrilled to offer free shipping on orders over A$99! For orders under A$99, shipping fees will vary based on your location, which will be calculated at checkout.

Customs and Duties

The price you see at checkout is the final price you pay—no unexpected taxes or duties. We’ve taken care of the details to make your shopping experience as stress-free as possible.

What if There’s a Delay?

We understand how exciting it is to receive your new bag! If your order doesn’t arrive within the estimated delivery window, don’t worry—just use the tracking information from your confirmation email or reach out to our friendly customer support team. We’re here to help and make things right!

We’re so grateful you’ve chosen Noéma. If you have any questions or need assistance, feel free to contact us.